by Lorna Waterfield | Feb 11, 2021 | News
The estate’s shepherds, with the help of independent sheep scanner Bob Tofield, scanned nearly 1,000 sheep in just one day. This is the first year the flock of Scotch Mule sheep has been looked after entirely within the UNESCO World Heritage Site. Two of the pregnant...
by Lorna Waterfield | Feb 10, 2021 | Insights, News
In this business brunch, Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Walt Disney World. They discuss the secrets behind Walt Disney World’s outstanding reputation and explain why world-class customer service...
by Lorna Waterfield | Feb 10, 2021 | Insights, News
There is simply nowhere else like Disney World In this entertaining edition of The Business Brunch, Frank and Stephen unpick what makes Disney the outright pioneer, leader, pace-setter and blueprint for best practice in the world of customer experience. Some might...
by Lorna Waterfield | Feb 10, 2021 | Insights, News
In this business brunch, Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Walt Disney World. They discuss the secrets behind Walt Disney World’s outstanding reputation and explain why world-class customer service...
by Lorna Waterfield | Feb 10, 2021 | Insights, News
Then Director of Visitor Services for the Museum of Modern Art (MoMA) in New York, Jo told how she had been tasked with finding a programme to change MoMA’s culture from an “educational temple” to a “user-friendly environment in which to fulfil its mission”. One...
