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The New Abnormal: Coping with constant change after the virus with Frank Nigriello, of Unipart Group

The New Abnormal: Coping with constant change after the virus with Frank Nigriello, of Unipart Group

by Lorna Waterfield | Jun 7, 2020 | Insights, News

No one can really predict what the so-called new normal will look like, there are some trends and data that are helping to shape the way we might operate in four big areas: profit, people, process and potential. We’re likely to be faced with a world in which change...
How we stuffed up our crisis response but will now change our world with Dominic Hare of Blenheim Palace

How we stuffed up our crisis response but will now change our world with Dominic Hare of Blenheim Palace

by Lorna Waterfield | Jun 6, 2020 | Insights, News

While it was able to provide a mixed bag of help to local communities, Blenheim has now edged its way towards seizing the longer term opportunity to use temporarily spare time and people to deliver on a series of much bigger projects, in particular allowing it to step...
What it means to run a business in uncertain times with Charly Cox of Climate Change Coaches

What it means to run a business in uncertain times with Charly Cox of Climate Change Coaches

by Lorna Waterfield | Jun 5, 2020 | Insights, News

Who better then to show us how to navigate this time of uncertainty and make our businesses fit for purpose for when we emerge into a whole new normal on the other side of this. Charly will argue the case for businesses run with social and environmental utility not...
How to build a resilient consulting brand in challenging times with Lucy Eckley of Build Your Brand Story

How to build a resilient consulting brand in challenging times with Lucy Eckley of Build Your Brand Story

by Lorna Waterfield | Jun 4, 2020 | Insights, News

Since then it’s certainly thrown us some challenges! There’s never been a more important time to build a strong and resilient brand. Lucy will share practical steps you can take to stand out in your industry and continue to get hired by your ideal consulting...
Managing CX from Crisis to Recovery: 6 ways to engage with Lindsay Willott of Customer Thermometer

Managing CX from Crisis to Recovery: 6 ways to engage with Lindsay Willott of Customer Thermometer

by Lorna Waterfield | Jun 3, 2020 | Insights, News

Relationships with customers have changed overnight. In this talk we will discuss the fact that we may not see a “return to normal” for years. As a result, what does customer service look like? Encompassing factors such as why word of mouth will be more important than...
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